EGB has been focused since its inception to offer quality products and services of plumbing material, public and civil works. All this oriented to the professionals of the sector.
In a highly competitive market like the one EGB works in, the quality of the product and trying to reach the excellence of the service focused on the distributor are the differentiating elements to promote and take into account. All this to obtain an added value in front of the rest of competitors and thus acquire the required efficiency.
We achieve this in the following way:
- Our internal and external presentation image will be reflected in our customers, who will see that it is a differential factor ahead of the competition.
- To meet the expectations of quality, service and price of our customers.
- To know the expectations of our customers in order to satisfy them.
- Knowledge of the norms and homologations of all the products, as well as those derived from the contracts of our clients.
- Convey the need to comply with legal and regulatory requirements.
- Continuous improvement: Establish tangible objectives in order to improve products and services.
- Joint collaboration with suppliers: We agree with suppliers a quality policy in all their production and service processes to achieve the best management.
- Promote the philosophy of quality to our employees and external collaborators. All this through continuous training with a single objective: to achieve full customer satisfaction.
Signed:
Sr. Jaume Calvet Comas
General Manager EGB
January 2023